CEVZENIA™ is owned and operated by Hangzhou Daotianliang Education Consulting Co., Ltd. The owner is Yang Guang.

Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated delivery time is 7–12 business days after dispatch. Delivery estimates may vary depending on destination, carrier operations, customs processing and circumstances outside our reasonable control.

Applicable shipping charges are calculated and displayed at checkout based on the delivery destination and available shipping method.

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location and the delivery destination.

When tracking is available, shipping and tracking information will be provided after your order has been dispatched.

Please contact service@cevzena.com with your order number and relevant tracking information. Our support team will review the shipment and assist with the appropriate next steps.

Eligible products may be returned within 30 calendar days after delivery. Items must generally be unused, unworn and in their original condition with original packaging.

Please contact service@cevzena.com before returning an item. Do not send returns to our registered business address unless our support team specifically instructs you to do so. The appropriate return warehouse address and instructions will be provided after approval.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your financial institution may require additional time to display the refund.

Please contact us as soon as possible. We will attempt to accommodate cancellation or modification requests before fulfilment or dispatch where possible. Once processing or shipping has progressed, cancellation or modification may no longer be possible.

Email service@cevzena.com or call +86 13726967631.