Return & Refund Policy
We want the return and refund process to be clear and practical. Please review the following information before requesting a return.
1. Return Window
Eligible products may be returned within 30 calendar days after delivery. Please contact us within this period if you wish to request a return.
2. Return Eligibility
To qualify for a standard return, an item must generally be unused, unworn and in its original condition with its original packaging. We may request reasonable information or photographs to assess the condition of the item or the nature of the request.
3. How to Request a Return
Before sending an item back, email service@cevzena.com and provide:
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Photos or videos where relevant to the issue.
Our customer support team will review the request and provide the appropriate return instructions if the return is approved.
4. Return Address
Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so. Once your return request is approved, we will provide the appropriate return warehouse address and return instructions.
5. Preference-Based Returns
For eligible returns requested because of a change of mind, preference, size choice or another reason not caused by a product or fulfilment error, the customer is responsible for applicable return shipping costs unless otherwise required by law.
6. Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, incorrect or materially different from the product description, contact us with your order information and relevant photographs or videos. After the issue has been confirmed, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
7. Inspection
Returned products may be inspected after receipt to confirm their condition and whether the return meets the applicable eligibility requirements.
8. Refund Method and Timing
Approved refunds are issued to the original payment method within 5β10 business days after the returned item has been received and inspected. Your bank, card issuer or payment provider may require additional time before the refund appears in your account.
9. Order Cancellation
If you need to cancel or change an order, contact us as soon as possible. We will attempt to accommodate requests before fulfilment or dispatch where possible. Cancellation or modification cannot be guaranteed after processing or shipping has progressed.
10. Contact
Customer Support Email:
service@cevzena.com
Customer Service Phone:
+86 13726967631
11. Business Information
Brand Name: CEVZENIAβ’
Legal Company Name: Hangzhou Daotianliang Education Consulting Co., Ltd.
Owner: Yang Guang
Registered Business Address: Room 120, Building 6, No. 980 Anting Street,
Wuchang Sub-district, Yuhang District, Hangzhou City, Zhejiang Province, China
Official Website: cevzena.com
Unified Social Credit Code: 91330110MAKCRWHL9D