Shipping Policy
This Shipping Policy explains the general processing and delivery procedure for orders placed through cevzena.com.
1. Order Processing
Orders are typically processed within 1β3 business days after payment is confirmed. Processing time is separate from estimated delivery time.
2. Estimated Delivery Time
Estimated delivery time is 7β12 business days after dispatch. Delivery estimates are not guaranteed arrival dates and may be affected by destination, carrier operations, customs processing, public holidays, weather or other circumstances outside our reasonable control.
3. Shipping Fees
Applicable shipping costs are calculated and displayed at checkout based on the delivery destination and available shipping method. Customers can review applicable charges before completing payment.
4. Fulfilment and Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location and the delivery destination. The fulfilment location for an order may therefore differ from our registered business address.
5. Tracking
Once an order has been dispatched, shipping or tracking information will be provided when tracking is available. Tracking updates may take some time to appear after a shipment is first accepted by the carrier.
6. Delayed or Lost Packages
If tracking information has not updated for an extended period, your package appears to be lost, or there is another significant delivery issue, contact service@cevzena.com with your order number and available tracking details. We will review the available shipment information and assist with the appropriate next steps.
7. Delivery Information
Customers are responsible for providing a complete and accurate delivery address during checkout. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after fulfilment or dispatch has begun.
8. Customer Support
Customer Support Email:
service@cevzena.com
Customer Service Phone:
+86 13726967631
9. Business Information
CEVZENIAβ’ is owned and operated by Hangzhou Daotianliang Education
Consulting Co., Ltd.
Owner: Yang Guang
Registered Business Address: Room 120, Building 6, No. 980 Anting Street,
Wuchang Sub-district, Yuhang District, Hangzhou City, Zhejiang Province, China
Official Website: cevzena.com
Unified Social Credit Code: 91330110MAKCRWHL9D